ALEXA VOICE DESIGN FOR AIRBNB
Airbnb wants to make it easier for hosts to provide great experiences for guests
THE PROBLEM
Airbnb hosts want to provide a great experience for their guests but find it overwhelming to always be responsive.
Airbnb hosts often realize that catering to guests' needs can be a time-consuming headache that leaves them feeling like they're always on call. Since reviews are heavily influenced by how responsive hosts are, they need a better way to answer guests' questions on-demand without so much involvement.
HIGH LEVEL TIMELINE
4 weeks
MAKE OF THE TEAM
Chelsea Polak
Alison Khaw
KEY GOAL
Help Airbnb hosts conveniently assist their guests
WHAT'S BEING DONE?
What's the current solution and why doesn't it work?
Hosts are making every effort to ensure their guests have a comfortable stay.
- Binders in the place
- FAQ and online stuff
- Messaging guests directly
PROPOSED SOLUTION
Teach an Alexa to do the work for them
Having an Alexa (or other similar product) with customized responses to specific questions allows guests to get the information they're looking for without having to search.
This lessens the burden for Airbnb hosts since the Alexa can field questions at any time of day and it will respond instantly.
Voice Design Flow - add pic here
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.
BREAKING DOWM THE PROCESS
I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you.
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to tell a story and let your users know a little more about you.
This is a great space to write long text about your company and your services. You can use this space to go into a little more detail about your company. Talk about your team and what services you provide. Tell your visitors the story of how you came up with the idea for your business and what makes you different from your competitors. Make your company stand out and show your visitors who you are.
THESE WERE SOME MAJOR LEARNINGS OR POINTS WE WANTED TO CALL OUT
I'm a title. Click here to edit me.
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.
I'm a title. Click here to edit me.
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.
I'm a title. Click here to edit me.
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.
I'm a title. Click here to edit me.
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.
I'm a title. Click here to edit me.
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.
TITLE OF THE CALLOUT BLOCK
LESSONS LEARNED
I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you.
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to tell a story and let your users know a little more about you.
This is a great space to write long text about your company and your services. You can use this space to go into a little more detail about your company. Talk about your team and what services you provide. Tell your visitors the story of how you came up with the idea for your business and what makes you different from your competitors. Make your company stand out and show your visitors who you are.